HOSTED VOIP PHONES
Hosted VoIP Phones
Portland Metro Area, Columbia River Gorge, or anywhere in the US
If you have been searching around for a new business phone system you have probably noticed that there are multiple options to choose from. On premise traditional Digital Telephone Systems, on premise VoIP Telephone Systems, and something called Hosted VoIP. So, what is Hosted VoIP? Let us explain.
In order to understand what hosted VoIP is we need to understand the basics of VoIP. The term VoIP stands for Voice over IP or Voice over Internet Protocol which means your phone gets an “IP” address on a network just like your computer and can talk across your local Intranet and out over the Internet.
For most businesses, an on premise Digital or VoIP Telephone system will require a professional communications company to come in and program the phone system for things like user settings and voicemail so the phone system is properly setup. Additionally, they would be relied on for MAC (Moves, Adds & Changes) when new employees are added, extension updates are made, or other changes need to be made.
“Hosted” means that the hardware and system is located off-site from where the VoIP telephone service is being used. Hosted VoIP allows you to run your phones remotely off of another company’s phone system who would handle all of the programming, updates and maintenance leaving you with worry free phone service.
Why Choose Hosted VOIP?
As you probably gathered Hosted VoIP and an on premise VoIP system are essentially the same service but Hosted VoIP is typically better served for smaller businesses (1-20) employees that still need “big features” but don’t want to absorb the cost of managing their own VoIP Phone System. It is also ideal for companies with multiple, smaller, remote offices. These companies benefit from not having to have redundant internet connections, hardware and backup generators to keep their offices running if the main office goes down. A Hosted VoIP provider will already have these things in place which is typically more cost effective for your business.
Additionally, short term phone service is ideal for Hosted VoIP allowing for quick setup and programming without investing in expensive equipment. This could be off site TV Studios and Construction Job sites.
For larger companies having their own on-site VoIP phone system can become more cost effective than using a Hosted VoIP, Learn more about our VoIP Phone Systems.
Powered By Avaya Hosted VoIP
If you’re thinking a hosted VoIP Phone System might be the right option for your business, our in-house hosted Avaya platform is for you. Each Powered By Avaya system is spun up and unique for each client. We can accommodate 3-2000 handsets per VoIP system. Each system can be as simple with line appearances and a few programmed key options, or support call recording, ACD, call reporting, and Unified Messaging. These are traditional telephone systems programmed to your unique needs.
Our standard Avaya 9608g phone is more of a full traditional PBX phone. Every key on a phone can be programmed for any function or talk path. Keys can be programmed to represent another extension (DSS – one touch dial, one touch transfer), Speed Dials, Forward functions, etc. Different keys can be programmed to ring when callers call different DID telephone numbers and push to different VM boxes or auto attendants. There really are no limitations. The Avaya phones support visual voice mail, full in/out call history, HD Voice and more.
Expand your capabilities and control with the One-X desktop app, Outlook plug-in, and One-X mobile cell phone app. With these options you can program your own keys, see your VM and change your VM password, watch call Q’s, Presence, update your VM to email information, and more.
The Powered By Avaya platform can support your existing SIP phones or new phones of your choice. SIP Hosted Phones are a little more basic. You can program some keys as different lines, some as speed dials, while others as DSS (other extension appearances). Many of these keys have to be programmed locally on each phone. More enhanced features such as presence, call history, one touch keys, etc. are accessed and used only through a desktop software app. While all SIP phones are speaker phones, they cannot intercom (off hook call announce) each other.
SIP systems are extremely flexible. If you are already using a SIP system and own your phones but are not happy with the call quality or programming options, we can port your number onto our system and use your existing phones to provide a more stable solution.
Soft phones like those from Counterpath are also supported which can eliminate the need for a physical desk phone and can even be run on a cell phone.
Overhead ringers and paging is also supported with this system.
Powered By Avaya features:
Twinning, Conferencing, Basic ACD, Basic Call Reporting, Contact Center ACD and Reporting,
Powered By Avaya VoIP Phone Plans
12+ Mo Term
|Powered By Telephone user||24.95|
|– Hold, Transfer and Forward / Pickup, Park, Personal Park
– Voicemail and voicemail-to-email / Virtual receptionist
– Simultaneous ringing – ring groups / Ring – Hunt Groups
– Caller ID Extension Dialing / Customizable Music on Hold
– Ad-hoc meet me conferencing (6 users)
– Do Not Disturb / Hot Desking / Twinning / HD Voice
– Automated after-hours service
|Powered By Unified Communication user||32.95|
|All standard User Subscription features +:
– Mobile Endpoints / Rich Desktop, Tablet, Mobile UC
– Softclients (Windows, MAC, iOS, Android, WebRTC)
– UMS, Video Calling, Instant Messaging, Presence
– Desktop Application Integration (Lync, Outlook)
– Web Application Integration (SalesForce, Google, O365)
– ACD user / ACD Supervisor / Basic Call Reporting
– Scheduled audio conferencing / Web Collaboration
|Volume and Term discounts available|